acr365 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how acr365 ("acr365", "we", "us", "our") collects, uses, stores, shares, and protects personal data in connection with your use of the acr365 website, mobile platform, casino games, sportsbook, and all related services (collectively, the "Platform").

This Policy applies to all registered users, visitors, and prospective players who interact with any part of the acr365 Platform. It should be read alongside our Terms & Conditions, which govern your use of the Platform as a whole.

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree, you should discontinue use of the Platform immediately.

2. Data Controller

acr365 is the data controller responsible for personal data collected through the Platform. For any privacy-related queries, requests, or complaints, you may contact us at: [email protected] (plain text — not a clickable link). Our support team is available 24 hours a day, 7 days a week, 365 days a year.

3. How We Collect Your Personal Data

3.1 Data You Provide Directly

We collect personal data that you actively provide to us, including:

• Registration details such as name, date of birth, mobile number, and email address.
• Identity verification documents submitted during the Know Your Customer (KYC) process.
• Payment information provided when making deposits or requesting withdrawals via bKash, Nagad, Rocket, or Upay.
• Correspondence and support interactions when you contact our customer care team.
• Responses to surveys, promotions, or feedback requests.

3.2 Data Collected Automatically

When you access or use the Platform, we automatically collect certain technical and usage data through cookies, log files, and similar technologies. This includes your IP address, browser type, device identifiers, session duration, pages visited, and betting or gaming activity. This data helps us operate the Platform securely, detect fraud, and improve user experience.

3.3 Data from Third Parties

In some cases, acr365 may receive personal data about you from third-party sources, including payment processors (for transaction confirmation), fraud detection services, and identity verification providers. This data is used solely to verify your identity, process transactions, and maintain the integrity of the Platform.

4. How We Use Your Personal Data

acr365 processes your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile.
• Transaction processing: To handle deposits and withdrawals via your chosen payment method and to maintain accurate financial records.
• Platform operation: To deliver casino games, sports betting markets, crash games, and all other services available on acr365.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct.
• Responsible gaming compliance: To monitor betting patterns, apply deposit limits or self-exclusion restrictions where requested, and identify players who may need support.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Legal and regulatory compliance: To fulfil any legal obligations applicable to the operation of the Platform, including responding to lawful requests from competent authorities.
• Service improvement: To analyse usage data in aggregate form to understand how players interact with the Platform and to develop new features.
• Communications: To send you transactional messages (e.g., deposit confirmations, withdrawal updates), security alerts, and — where you have opted in — promotional notifications about bonuses and offers.

5. Legal Basis for Processing

acr365 processes your personal data on the following legal bases:

• Contractual necessity: Processing is required to fulfil our obligations under the Terms & Conditions you have accepted — for example, operating your account and processing transactions.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your data protection rights.
• Legal obligation: Processing is required to comply with applicable legal or regulatory requirements.
• Consent: Where we rely on consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting support or adjusting your account notification preferences.

6. Sharing Your Personal Data

6.1 Service Providers

acr365 shares personal data with carefully selected third-party service providers who assist in the operation of the Platform. These include payment processors (bKash, Nagad, Rocket, Upay), game technology providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), identity verification services, and customer support software providers. All service providers are bound by contractual obligations to process data only as instructed by acr365 and to maintain appropriate security standards.

6.2 Legal and Regulatory Disclosure

acr365 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of acr365, its users, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of acr365's business assets, personal data held by acr365 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and the privacy terms applicable to your data following the transfer.

6.4 No Sale of Personal Data

acr365 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Your personal information is used exclusively for the purposes described in this Policy.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. acr365 uses cookies to maintain your login session, remember your platform preferences, and monitor aggregate usage patterns for the purposes of platform improvement and security.

7.2 Types of Cookies We Use

• Essential cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your visit. The Platform cannot function without these cookies.
• Functional cookies: Used to remember your preferences, such as your preferred currency display or responsible gaming settings you have configured.
• Analytics cookies: Used in aggregate, anonymised form to understand how players navigate the Platform. This data does not identify individual users and is used solely to improve the Platform experience.

7.3 Managing Cookies

You may control cookie behaviour through your browser settings. Blocking essential cookies will prevent the Platform from functioning correctly and you will not be able to log in or place bets. Blocking functional or analytics cookies will not prevent access but may affect your experience.

8. Data Retention

acr365 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil legal, regulatory, and business obligations. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five years following account closure, in accordance with applicable anti-money laundering and record-keeping obligations.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Customer support communications are retained for up to three years from the date of the interaction.
• Technical and usage data is retained in anonymised or aggregated form indefinitely for platform improvement purposes.

Where retention is no longer necessary and no legal obligation requires continued storage, acr365 will securely delete or anonymise your personal data.

9. Data Security

acr365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive account data at rest.
• Strict access controls limiting personal data access to authorised personnel with a legitimate business need.
• Regular security assessments and vulnerability monitoring.
• Incident response procedures to detect, contain, and notify affected users of any data breach in a timely manner.

While acr365 takes data security seriously and employs industry-standard protections, no system is completely immune to security risks. You are responsible for keeping your account credentials confidential and for notifying acr365 immediately if you suspect any unauthorised access to your account.

10. Your Rights

As a user of the acr365 Platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data acr365 holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: Subject to our legal retention obligations, you may request that acr365 delete your personal data. Note that certain data must be retained for a minimum period as outlined in Section 8 above.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute is being investigated.
• Right to data portability: Where technically feasible, you may request a structured, machine-readable copy of the personal data you provided to acr365.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of legitimate interests where you believe your rights and freedoms override those interests.

To exercise any of these rights, contact acr365 support at [email protected]. We will respond to all verified requests within a reasonable timeframe. We may require proof of identity before actioning any request.

11. Children and Underage Players

The acr365 Platform is strictly intended for adults aged 21 years and above. acr365 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data, we will immediately close that account, delete the associated personal data, and — where applicable — report the matter to relevant authorities.

We strongly encourage parents and guardians to maintain appropriate controls on devices used by minors to prevent underage access to online gambling platforms.

12. International Data Transfers

acr365 is an offshore platform and its servers and service providers may be located in jurisdictions outside of Bangladesh. By using the Platform, you acknowledge that your personal data may be transferred to, stored in, and processed in countries that may have different data protection standards to those in your home jurisdiction. In all cases, acr365 takes steps to ensure that adequate protections are in place for any international transfer of personal data.

13. Third-Party Links and Services

The acr365 Platform integrates games and services from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While these providers are bound by contractual data protection obligations when operating through acr365, they maintain their own privacy practices. acr365 is not responsible for the privacy practices of third-party game studios or payment providers beyond the contractual obligations described in this Policy.

14. Changes to This Privacy Policy

acr365 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users via the contact information associated with their account, or by displaying a prominent notice on the Platform. The effective date at the top of this Policy will be updated to reflect the date of the most recent revision.

Continued use of the Platform following the posting of a revised Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how acr365 protects your data.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way acr365 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Available 24/7, 365 days a year.

acr365 is an offshore online gaming platform. This Privacy Policy was last reviewed on 1 January 2026. Users are responsible for determining the legality of online gambling in their own jurisdiction.